That's So Therapeutic Studios

Refund Policy

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Digital products can not be returned, therefore all digital sales are final. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at dr.c@thatsotherapeutic.com or at 817-264-7336. Please note that returns will need to be sent to the manufacturer. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

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Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact us at dr.c@thatsotherapeutic.com or at 817-264-7336.

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Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. International shipping times maybe take longer.

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How do I check the status of my order?

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When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If after receiving your shipping confirmation you haven’t received your order within the estimated shipping time, please contact us at dr.c@thatssotherapeutic.com with your name and order number, and we will look into it for you.